More than a money-back guarantee. A structured, supported trial that gives you the full benefit of DEQX's expertise — configured correctly for your room, your speakers, and your listening preferences — before you commit to purchase.
Available for customers in the USA, Australia, New Zealand, the UK, Europe, and Canada who cannot readily access a local dealer.
Every Home Audition includes comprehensive support to ensure you experience DEQX at its best.
A DEQX specialist consults with you to determine the appropriate model and configuration for your system, including recommendations regarding placement, integration, and alternative configurations.
Mandatory and included at no extra cost. Our DEQXpert installers bring a comprehensive toolkit of techniques to achieve the best possible outcome for your specific setup. Must be booked within one week of arrival.
After 1–2 weeks of serious listening, DEQX contacts you to assess whether any further adjustment or refinement is needed. Your relationship with DEQX doesn't end at the point of sale.
The Home Audition program is designed for customers purchasing a standard DEQX Gen-4 processor for use with an existing passive speaker system.
It is ideal for audiophiles who want to experience the transformative effect of DEQX calibration in their own listening environment, with their own equipment, before committing to purchase.
Note: The Home Audition program is not appropriate for customers building their own speaker systems from scratch or operating in fully active crossover mode. For those customers, the DEQXpert service is available separately to provide familiarisation with the DEQX software and guidance on achieving the best results.
A simple, structured process from initial consultation to final decision.
Discuss your system, speakers, room, and listening preferences with a DEQX specialist.
DEQX prepares a formal invoice tailored to your configuration and shipping destination.
Choose from Credit Card (AUD), Local Bank Transfer, or PayPal. Full payment is required before shipment.
Your unit is configured with your requested options, burnt in for 48 hours, re-tested, and typically shipped within 7 working days via DHL Express. Delivery times vary by country.
Your DEQX ships direct from Sydney via DHL Express. Normal delivery is 2–4 business days from shipment date.
Schedule your mandatory DEQXpert online installation within one week of arrival.
Experience your system fully calibrated. After 1–2 weeks, DEQX follows up for any further tweaking.
Love it? The sale is finalised. Not for you? Contact us before day 30 for a full refund (less AUD $250 restocking fee).
| Eligible Products | Current DEQX Gen-4 processor range. Subject to stock availability. |
| Supported Markets | USA, Australia, New Zealand, United Kingdom, Europe, Canada. Other markets available on request. |
| Pricing | Full retail price plus any locally incurred import duties and taxes. No discount for the audition period. |
| Payment | Full payment required prior to shipment. Credit Card (AUD), Local Bank Transfer, or PayPal accepted. |
| DEQXpert Session | Mandatory, included at no extra cost. Must be scheduled within one week of arrival. |
| Audition Period | 30 days from date of receipt. After 30 days, the sale is finalised. |
| Returns | Contact sales@deqx.com before the end of the 30-day period. AUD $250 handling, freight, and insurance fee applies. |
| Refunds | 100% refund (less AUD $250 restocking fee) via original payment method within 30 days of returned goods being received and inspected. Goods must be in as-new condition with original packaging. |
| Delivery | DHL Express from Sydney, Australia. Typically shipped within 7 working days of payment. Delivery times vary by country. |
| Import Duties | Import duties and taxes paid on entry to your country are not refunded by DEQX. Customers may be able to claim a duty drawback directly from their country's customs authority — DEQX will provide all necessary documentation to support such a claim. |
The Home Audition program is currently available in the following markets.
Customers in other markets are welcome to contact us — availability depends on import feasibility.
Whether you're ready to order or would like to discuss your system first, we're here to help.
All markets: sales@deqx.com